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Frequently Asked Questions
WHY ARE THERE DUPLICATE ITEMS?
You may have noticed that certain items have duplicates (mainly in produce). The reason for this is due to the many UPCs (Unique Product Codes) that exist for each item, so please disregard this as it won't affect your purchasing experience in any way.
WHO PICKS MY PRODUCE?
Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.
DO YOU OFFER DELIVERY?
Unfortunately no, we are not offering delivery services at the moment. However, rest assured that our team is actively working on making this possible. However, If you have special conditions that warrant you from shopping here please call us at 609-758-7900 and we can make accommodations for you.
CAN I MAKE CHANGES TO A SUBMITTED ORDER?
Yes, however, at this time, orders cannot be edited online. You will need to contact our <a href="/shop/contact_us" class="active-color">Customer Care</a> team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.
IS THERE A MINIMUM ORDER AMOUNT?
No, there is not a minimum order amount. Note that some promotions require minimum purchases.
WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?
The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
HOW DO YOU KEEP MY GROCERIES FRESH?
Your order is picked and delivered straight to you, door-to-door, typically from our aisles to your home in less than an hour. Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.
CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?
Currently, while we have most items, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.
HOW DO I PAY FOR MY ORDER?
We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If an item is missing from your order, you have 48 hours from the time of delivery to notify <a href="/shop/contact_us" class="active-color">Customer Care</a> for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.
IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?
Yes, your personal information is handled in accordance with our <a href="/shop/privacy_policy" class="active-color">Privacy Policy</a>. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.
DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?
Yes. We do have a mobile app you can use to shop on the go! Feel free to download it by searching for New Egypt Marketplace on iOS or Android.
CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?
If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it to the store and your credit card will receive a refund. Upon delivery, you will be provided with the a receipt. If your driver is no longer present, you can return the items directly to our store using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card. Also note that delivery times are not guaranteed, and convenience fees and delivery fees are not refundable.
WHAT ITEMS CANNOT BE RETURNED?
Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted delivery.
WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?
We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our <a href="/shop/contact_us" class="active-color">Customer Care</a> team and we'll do our best to make it right.